FAQs

With whom am I meeting and what is their experience?

All of our clinicians are registered and licensed practitioners who adhere to the strictest UK standards of clinical excellence. To get an overview of each of our clinicians’ expertise, please click here.

Will my insurance cover this?

At Camali Clinic we offer a pay and claim policy. Insurance coverage depends on your insurance company, the level of coverage, and diagnosis of the young person and adolescent. Some policies may cover psychiatry, psychology, or family therapy. Please check with your insurance provider to see what coverage you are eligible for.

How long does it take to get an appointment?

We understand how stressful it is if you are concerned about your child’s mental health. We aim to arrange an initial appointment within seven days of receipt of the referral or initial call.

What happens at the first appointment?

A specialist mental health clinician(s) will see you and your child. The aims of the appointment will be to clarify what your concerns are and to tell you more about the service, including the kind of problems we work with and the types of treatment offered. We also take a deep dive into your and your child’s family history and their representing behaviours. This typically lasts between an hour and an hour and a half.

Does the family have to attend the first appointment/initial consultation?

To help us understand the nature of the problem it is helpful for the family and child to attend when possible. After the team conducts its weekly multidisciplinary meeting, suggestions on how each session should be held – whether the child should see a clinician by themselves or with caretakers – will be given to the family.

Will someone call me after the initial consultation meeting or should I call back in to follow up?

Our operating hours are from 8am-8pm Saturday to Thursday. If a clinician is unavailable, you may leave a message at reception and someone will get back to you as soon as possible. After the core assessment, the team conducts a multidisciplinary meeting every week on Tuesdays to decide the next steps for your child, and clinicians will follow up with the family immediately after.

How long is a session?

Initial core assessment sessions are typically the longest and may last up to an hour and a half. Other sessions are usually around 50 to 55 minutes long. However, some follow up appointments may be shorter, and some treatment review sessions may be longer. We will endeavour to let you know beforehand. Clinicians also try their best to stick to appointment times, so we cannot guarantee how long a session may be if the young person arrives later than the allocated appointment time.

Will the appointments be regular?

We work with families to find a schedule that suits them and their child’s needs best. There is a need for consistency and regularity for certain young people, and we do our best to work out a care plan that reflects that.

I can’t make my appointment. Is there a cancellation policy?

The clinic has the right to charge patients 50% of the session fee if we are not given 24 hours’ notice prior to the cancellation. Clinical discretion may be used upon discussion with the Consultant Psychiatrist only. Parents will be informed of this charge by our administration staff in the initial appointment email.

Is there any support for parents and siblings?

Parents are involved in the young person’s care throughout assessment and treatment as appropriate. If we/you feel that additional support for the family is required, then this can be arranged.

What happens if we do not notice a change in our child’s behaviour?

You will be able to air concerns and ask further questions at each appointment or during the treatment review meeting. If you feel that your concerns are not being addressed, you can make an appointment to discuss your concerns with the consultant psychiatrist who holds overall clinical responsibility for the service.

What do we do if we are concerned about our child’s safety whilst the clinic is closed?

Unfortunately we do not provide an out-of-hours service. If you are concerned about your child’s safety and/or wellbeing outside of clinic hours then we advise you to attend Rashid Hospital’s Emergency Department. This is a government hospital where a resident psychiatrist is on call 24 hours a day.

Will I always see the same people when I come to CAMHS?

We recognise that getting to know your clinician and building a trusting relationship with them is important. However, to begin with, you will meet with the duty clinician whose job it is to find out what the difficulties are for you and your family during the core assessment. They will then discuss with the rest of the team about what would be the best care plan and who will provide it during the multidisciplinary meeting. This will be discussed with you and you will be invited to meet the clinician who can offer the most appropriate treatment. As much as possible we aim to match patients to the clinician with whom they feel most comfortable.

What happens if my child refuses to attend their appointment?

If you can offer gentle, positive reassurance, this might be sufficient to calm a young person’s fears. Sometimes, however, a child may be so anxious that they still refuse to attend, or they may be very angry with parents and may refuse as a way of punishing them. If reassurance does not work, parents can arrange to attend an appointment on their own and discuss the situation with the practitioner. This often gives a powerful message to a young person that parents care enough about them to go to the appointment even if they are not there. This can encourage a young person to feel happier about attending further appointments. Even if the young person still refuses to attend appointments, parents can still benefit from sessions by discussing different strategies to help their child at home.

Is medication safe for children and adolescents?

Medication can be an effective part of the treatment for several psychiatric disorders of childhood and adolescence. Our Consultant Child &amp; Adolescent Psychiatrist holds considerable knowledge and expertise regarding this topic and will only suggest its use if absolutely necessary. The recommendation to use medication often raises many concerns and questions in both the parents and young people. The Consultant will fully explain the reasons for medication use, what benefits the medication should provide, as well as possible risks, adverse effects and other treatment alternatives. The use of medication will always be based on a comprehensive psychiatric evaluation and be part of a comprehensive treatment plan. The agreement from parents will be required before the Psychiatrist can prescribe the medication. We recommend you read our <a href=”http://blog.camaliclinic.com/index.php/medication/questions-you-should-ask-yourself-and-your-doctor-before-taking-medication/” target=”_blank”>blog post about shared decision making for medication</a> here.

How many sessions will my child have to attend?

We work with young people and families for the length of treatment that is most helpful for their needs. Sometimes people may find that they only need one or two sessions to get them back on track. We have found that on average most young people attend for ten to twelve sessions. Some children and families need longer-term help. During treatment, if you have not been attending the sessions then the young person’s therapist will arrange for you to attend a clinical review meeting. During the meeting feedback will be given regarding progress of your child and identify a plan of care for the forthcoming treatment. At any point you should feel comfortable to raise any concerns or comments you may wish to share with the treating therapist.

On what evidence do you base your practice?

All the clinicians working in Camali Clinic are committed mental health practitioners with a high level of qualifications who are supervised and attend regular trainings to keep them up to date. As a clinic we are guided by the <a href=”http://www.nice.org.uk” target=”_blank”>UK NICE guidelines</a>, which offer up to date research evidence to support our practices.

How accountable are you for your work?

All clinicians are part of a multi-disciplinary team so peers constantly and constructively review their work with a young person. All clinicians are also supervised. As a clinic we are committed to the high quality standards of the Quality Network for CAMHS (<a href=”http://www.rcpsych.ac.uk/quality/quality,accreditationaudit/communitycamhs.aspx” target=”_blank”>QNCC</a>), which is run by the Royal College of Psychiatrists, UK. This involves UK CAMHS staff coming to review and rate our practice as well as Camali Clinic staff going to review CAMHS services in the UK.&nbsp;In order to obtain and maintain an operating license in Dubai Healthcare City, Camali Clinic must meet the ISQua Accreditation Standards, which are the outpatient quality standards issued and reviewed by the Centre for Healthcare Planning and Quality (CPQ).